Shipping & Returns
Noonie Shipping Info
Australia
| Type | Est. Delivery | Cost | Tracking |
| Standard | Typically 2–3 business days* | $8 | Yes |
| Express | Typically 1–2 business days* | $15 | Yes |
*Due to COVID-19, Australian orders may take up to a week.
All prices above are AUD unless otherwise stated.
International
| Type | Est. Delivery | Cost | Tracking | Duties/Taxes Included |
|
USA Standard |
Typically 7-11 business days* | $20** | Yes | No*** |
|
Everywhere else Standard |
Typically 3-12 business days* | $25** | Yes | No*** |
*Due to COVID-19, International orders may take significantly longer
** For orders under 500g
***Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive.
Air freight to any country other than Australia included.
All prices above are AUD unless otherwise stated.
Noonie Returns Info
Non-returnable items
We want to make sure that you love our products, because we worked super duper hard developing them for you. If you receive an item that is damaged or in some way faulty, do get in touch with us as soon as you receive it at customer@noonieaustralia.com. We do not accept returns, but we will find a solution to get you the right product.
Change of mind
If you change your mind right after you’ve placed your order, then you can get in touch with us and if we haven’t shipped your products out, there is a chance for cancellation. As soon as the item has been processed for fulfilment, cancellation will not be possible. You can always contact us for any return question at customer@noonieaustralia.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
As much as we would love to, we do not offer exchanges. The reason for this is that we sell hygiene products and we can not guarantee health standards to be kept once an item has been with a customer. If your item is faulty, get in touch with us and we will find a solution for you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.